These features allow them to easily store these contracts, proposals and other files in account profiles. Your team likely creates a variety of documents during the course of their relationship with each customer.

This might be notes from a recent call or meeting, or comments about the best time or day of the week to reach a certain person. In addition to storing contact information, your team might also want to make notes about a particular customer or opportunity. This might include reminders to follow-up with an active opportunity in your pipeline, or a task for an account manager to send a renewal contract to one of your customers. These features allow users to schedule events and tasks and associate them with a contact in your database. In addition to the core capabilities described in the previous section, contact tracking systems might also include the following features. Common Features of Contact Management Software Rather than trapping contact information in your team’s individual inboxes or address books, everyone maintains a single view of the customer. These systems are designed to increase efficiency by consolidating critical customer data into one tool. These databases are often easily searchable and store important documents within each contact profile. This can include customers’ names, addresses, phone numbers, email addresses and even social media profile information. At its core, contact management programs store customer contact information.

Consultant customer management software